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span.tab-un{background:var(--warm-tint);color:var(--warm-ink)}.ticket-search-row{display:flex;padding:6px 12px 0}.ticket-search-box{display:flex;align-items:center;gap:8px;flex:1;min-width:0;border:1px solid var(--border);border-radius:var(--r-sm);background:var(--surface-2);padding:4px 10px}.ticket-search-box input{flex:1;min-width:0;border:0;outline:none;background:transparent;font:inherit;font-size:12.5px;color:var(--ink)}.ticket-unread-row{display:flex;align-items:center;gap:8px;padding:6px 12px 0}.unread-toggle{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--border);border-radius:999px;background:var(--surface-2);color:var(--ink-2);font-size:11px;font-weight:600;padding:3px 10px;cursor:pointer}.unread-toggle .num{font:11px var(--mono);color:inherit}.unread-toggle.on{border-color:var(--warm);background:var(--warm-tint);color:var(--warm-ink)}.unread-toggle.on .num{color:inherit}.unread-toggle:disabled{opacity:.5;cursor:default}.sort-select{margin-left:auto;border:1px solid var(--border);border-radius:4px;background:var(--surface-2);color:var(--ink-2);font-size:11px;font-weight:600;padding:2px 6px;cursor:pointer;outline:none}.sort-select:focus-visible{border-color:var(--accent)}.ad-filter-bar,.queue-filter-bar{display:flex;align-items:center;gap:8px;margin:6px 12px 0;padding:6px 10px;border:1px solid var(--warm);border-radius:6px;background:var(--warm-tint);color:var(--warm-ink)}.ad-filter-bar .ad-filter-head,.queue-filter-bar .ad-filter-head{font-size:12px;font-weight:600}.ad-filter-bar .num{font:11px var(--mono)}.ad-filter-bar .faint,.queue-filter-bar .faint{color:inherit;opacity:.75}.ticket-list{flex:1;min-height:0;overflow-y:auto}.ticket-row{width:100%;display:grid;grid-template-columns:34px minmax(0,1fr) auto;gap:10px;text-align:left;border:0;border-bottom:1px solid var(--border);background:var(--surface);color:var(--ink);padding:9px 16px;position:relative}.ticket-row:hover{background:var(--surface-2)}.ticket-row.active{background:var(--accent-tint)}.ticket-row.urgent:before{content:"";position:absolute;inset:0 auto 0 0;width:3px;background:var(--warm)}.ticket-avatar,.ticket-detail-avatar{flex:0 0 40px;width:40px;height:40px;display:grid;place-items:center;border-radius:50%;color:#fff;font-weight:700;font-size:12px;position:relative}.ticket-avatar-wrap{width:34px;height:34px;position:relative}.ticket-avatar-wrap .avatar{width:34px;height:34px}.ticket-channel{position:absolute;right:-2px;bottom:-2px;display:grid;place-items:center;width:17px;height:17px;border:2px solid var(--surface);border-radius:50%;background:var(--ch-webchat);color:#fff}.ticket-channel.whatsapp{background:var(--ch-whatsapp)}.ticket-channel.email{background:var(--ch-email)}.ticket-channel.voz{background:var(--ch-voz)}.ticket-channel.webchat{background:var(--ch-webchat)}.ticket-channel.instagram{background:var(--ch-instagram)}.ticket-channel.messenger{background:var(--ch-messenger)}.ticket-copy{display:flex;flex-direction:column;min-width:0}.ticket-name{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:600;font-size:12.5px}.ticket-name.unread{font-weight:700}.ticket-name.com-selo{display:flex;align-items:center;gap:4px}.ticket-name.com-selo>.ticket-name-text{min-width:0;overflow:hidden;text-overflow:ellipsis}.ticket-name.com-selo>.human-tag,.ticket-name.com-selo>.ticket-urgent{flex:0 0 auto}.ticket-preview{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--ink-2);font-size:11.5px}.ticket-row:has(.ticket-name.unread) .ticket-preview{color:var(--ink)}.ticket-sector-name{color:var(--info);font-size:10.5px;margin-top:2px}.ticket-unread{width:7px;height:7px;border-radius:50%;background:var(--warm)}.ticket-urgent{color:var(--warm-ink);background:var(--warm-tint);border-radius:4px;padding:1px 5px;font-size:9px;text-transform:uppercase}.ticket-meta{display:flex;flex-direction:column;align-items:flex-end;gap:5px;color:var(--ink-3);font:10px var(--mono)}.ticket-time{color:var(--ink-3);font:10px var(--mono);padding-top:1px}.ticket-waiting{display:inline-flex;align-items:center;flex:0 0 auto}.ticket-waiting.compact{margin-left:1px;font:600 10px var(--mono)}.cv-meta{display:flex;align-items:center;flex-wrap:wrap;gap:5px;min-width:0;margin-top:3px;font-size:10px}.cv-tag,.cv-instance,.cv-agent,.cv-team{display:inline-flex;align-items:center;flex:0 0 auto;border-radius:4px;padding:2px 5px;line-height:1}.cv-tag{color:var(--tag-color);background:color-mix(in oklab,var(--tag-color) 14%,transparent);max-width:110px;overflow:hidden;text-overflow:ellipsis}.cv-tag i{width:5px;height:5px;border-radius:50%;background:var(--tag-color);margin-right:4px}.cv-tag-more{display:inline-flex;align-items:center;flex:0 0 auto;border-radius:4px;padding:2px 5px;line-height:1;color:var(--ink-2);background:var(--surface-3);font-weight:600}.cv-instance{font-family:var(--mono);letter-spacing:-.02em;color:var(--ink-2);background:var(--surface-3)}.cv-agent{color:var(--info);background:var(--info-tint);font-family:var(--mono);font-weight:600;max-width:11ch;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:inline-block}.cv-agent.self{color:var(--ok);background:var(--ok-tint)}.cv-agent.free{color:var(--warm-ink);background:var(--warm-tint);font-family:inherit;font-weight:500}.cv-agent.ia{color:var(--accent);background:var(--accent-tint)}.cv-team{color:var(--ink-2);background:var(--surface-3);flex:0 1 auto;min-width:0;overflow:hidden;text-overflow:ellipsis;display:inline-block;max-width:90px}.cv-unread{margin-left:auto;color:#fff;background:var(--warm);border-radius:5px;padding:2px 5px;font-family:var(--mono)}.ticket-meta .avatar{width:22px;height:22px;font-size:8px}.ticket-assignee{width:22px;height:22px;border-radius:50%;display:grid;place-items:center}.ticket-assignee.ai{color:var(--accent);background:var(--accent-tint)}.ticket-sector{display:inline-flex;align-items:center;gap:4px;color:var(--info);background:var(--info-tint);border-radius:5px;padding:2px 6px;font-size:10.5px}.ticket-detail{flex:1;min-width:0;display:flex;flex-direction:column}.ticket-detail-head{display:flex;align-items:center;gap:11px;padding:12px 18px;border-bottom:1px solid var(--border);flex-wrap:wrap}.ticket-detail-copy{display:flex;flex-direction:column;gap:3px;min-width:0;flex:1 1 220px}.ticket-detail-copy>div{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.ticket-detail-copy>strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-actions{margin-left:auto;display:flex;gap:6px;flex-wrap:wrap;align-items:center}.ticket-status{display:inline-flex;align-items:center;gap:4px;border-radius:5px;padding:2px 7px;font-size:10.5px;font-weight:650;white-space:nowrap;flex:0 0 auto}.ticket-status .dot{width:5px;height:5px;border-radius:50%;background:currentColor}.ticket-status.aberta{color:var(--tkt-aberta);background:var(--tkt-aberta-tint)}.ticket-status.em_atendimento{color:var(--tkt-atendendo);background:var(--tkt-atendendo-tint)}.ticket-status.aguardando{color:var(--tkt-aguardando);background:var(--tkt-aguardando-tint)}.ticket-status.encerrada{color:var(--tkt-encerrada);background:var(--tkt-encerrada-tint)}.ticket-ai-closed{display:inline-flex;gap:4px;align-items:center;color:var(--accent);font-size:10.5px;font-weight:600}.ticket-thread-wrap{position:relative;display:flex;flex:1;min-height:0}.ticket-thread{flex:1;min-height:0;overflow-y:auto;padding:18px 22px;background:var(--surface-2)}.ticket-thread .bubble-wrap{margin-bottom:8px}.ticket-thread .bubble.human.out{background:var(--info-tint)}.ticket-compose{display:flex;flex-direction:column;gap:8px;padding:10px 18px;border-top:1px solid var(--border)}.ticket-compose-toolbar{display:flex;align-items:center;gap:4px;flex-wrap:wrap}.ticket-compose-controls{display:flex;align-items:flex-end;gap:8px}.ticket-compose-controls textarea{min-width:120px}.ticket-compose input{flex:1;border:1px solid var(--border);border-radius:var(--r-md);padding:8px 12px;color:var(--ink);background:var(--surface-2)}.ticket-state{padding:32px 18px;color:var(--ink-2);text-align:center}.ticket-state.detail-empty{flex:1;display:grid;place-content:center;justify-items:center;gap:8px}.ticket-action-error{padding:8px 18px;background:var(--bad-tint);color:var(--bad);font-size:12px}.team-admin-aviso{padding:8px 12px;margin:6px 12px 0;border-radius:var(--r-md);background:var(--warn-tint);color:var(--warn);font-size:11.5px;line-height:1.45;font-weight:600}.ticket-side{width:300px;flex-shrink:0;display:flex;flex-direction:column;min-height:0;border-left:1px solid var(--border);background:var(--surface)}.ticket-side-head{display:flex;align-items:center;gap:4px;padding:0 6px 0 10px;border-bottom:1px solid var(--border)}.ticket-side-tabs{display:flex;flex:1;min-width:0;overflow-x:auto}.ticket-side-tabs button{border:0;border-bottom:2px solid transparent;background:none;color:var(--ink-2);font-size:11.5px;font-weight:600;padding:10px 8px;white-space:nowrap;cursor:pointer}.ticket-side-tabs button.active{color:var(--ink);border-bottom-color:var(--accent)}.ticket-side-close{border:0;background:none;color:var(--ink-3);cursor:pointer;padding:4px;border-radius:var(--r-sm);display:grid;place-items:center;flex-shrink:0}.ticket-side-close:hover{background:var(--surface-2);color:var(--ink)}.ticket-side-body{flex:1;min-height:0;overflow-y:auto}.ticket-side-section{padding:16px;border-bottom:1px solid var(--border)}.inbox-side-tabs{display:flex;border-bottom:1px solid var(--border)}.inbox-side-tabs button{border:0;border-bottom:2px solid 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9px;font-size:12.5px;font-family:inherit;background:var(--surface-2);color:var(--ink);outline:none}.ticket-side-edit-field{gap:3px}.ticket-side-input[aria-invalid=true]{border-color:var(--bad)}.ticket-side-log-empty{display:flex;flex-direction:column;align-items:center;text-align:center;gap:8px;color:var(--ink-3);padding-top:34px}@media(max-width:1320px){.ticket-side{width:258px}}@media(max-width:1080px){.ticket-side{display:none}}.instance-change-notice{margin:8px 18px;padding:12px 14px;border:1px solid var(--warm, #d9822b);border-left-width:3px;border-radius:8px;background:var(--warm-tint, rgba(217, 130, 43, .08))}.instance-change-notice__head{display:flex;align-items:center;gap:8px;margin-bottom:6px}.instance-change-notice p{margin:0 0 6px}.instance-change-notice__actions{display:flex;gap:8px;margin-top:10px}.instance-change-notice--closed{border-color:var(--line, #d8d8d8);background:var(--surface-2, rgba(0, 0, 0, .03))}.ticket-transfer-kinds{display:flex;gap:4px;padding:3px;background:var(--surface-3);border-radius:var(--r-sm);margin-bottom:14px}.ticket-transfer-kinds button{flex:1;border:0;background:transparent;color:var(--ink-2);border-radius:5px;padding:6px}.ticket-transfer-kinds button.active{background:var(--surface);color:var(--ink);box-shadow:var(--shadow-sm);font-weight:600}.sector-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:var(--gap-card)}.sector-card .card-head{align-items:flex-start}.sector-members{display:flex;flex-wrap:wrap;gap:8px}.sector-members>span{display:flex;align-items:center;gap:6px;font-size:12px}.sector-disabled{display:flex;align-items:center;gap:14px;color:var(--ink-2)}.sector-disabled strong{color:var(--ink)}.sector-disabled p{margin-top:3px}.sector-disabled .btn{margin-top:10px}.sector-user-picker{border:1px solid var(--border);border-radius:var(--r-md);padding:10px}.sector-user-picker 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var(--border)}.modal--lightbox{width:auto;max-width:96vw}.modal-flush{padding:0}.modal-flush.row{padding:10px 14px 12px}.lightbox-figure{margin:0;background:var(--surface-2)}.lightbox-img{display:block;margin:0 auto;max-width:96vw;object-fit:contain;max-height:min(90vh,calc(86vh - 124px))}.lightbox-cap{padding:9px 14px;font-size:13px;line-height:1.45;color:var(--ink);background:var(--surface)}.bubble-media-zoom{display:block;width:100%;padding:0;border:none;background:none;cursor:zoom-in}.bubble-media-zoom:focus-visible{outline:2px solid var(--accent);outline-offset:-2px}.anchor-menu-wrap{position:relative;display:inline-flex}.anchor-menu{position:absolute;top:calc(100% + 6px);right:0;z-index:60;min-width:272px;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-md);box-shadow:var(--shadow-lg);padding:6px;display:flex;flex-direction:column;gap:2px}.anchor-menu__label{margin:0;padding:5px 8px 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.grid--2{gap:var(--gap-card)}.toolbar{display:flex;align-items:center;gap:var(--space-2);flex-wrap:wrap;margin-bottom:var(--gap-section)}.row--between{justify-content:space-between}.subtle{color:var(--ink-3);font-size:11.5px}.empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:var(--space-2);padding:var(--space-8);text-align:center;color:var(--ink-2)}.empty__title{font-weight:650;color:var(--ink)}.app-main{padding:var(--pad-page)}.toggle{position:relative;display:inline-flex;align-items:center;flex-shrink:0}.toggle input{position:absolute;top:0;right:0;bottom:0;left:0;margin:0;opacity:0;cursor:pointer;width:100%;height:100%}.toggle-track{width:34px;height:20px;border-radius:999px;background:var(--border-strong);transition:background .14s;display:block;flex-shrink:0}.toggle-thumb{position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:var(--surface);box-shadow:var(--shadow-sm);transition:transform .14s}.toggle.on .toggle-track{background:var(--accent)}.toggle.on .toggle-thumb{transform:translate(14px)}.toggle.disabled{opacity:.5}.toggle.disabled input{cursor:not-allowed}.toggle input:focus-visible+.toggle-track{outline:2px solid var(--accent);outline-offset:2px}.toggle-field{display:inline-flex;align-items:center;gap:9px;cursor:pointer}.toggle-label{font-size:12.5px;color:var(--ink)}.secret-mask{font-family:var(--mono);font-size:12px;color:var(--ink-2);letter-spacing:.04em}.login-page{min-height:100vh;display:grid;place-items:center;background:var(--bg);padding:var(--space-6)}.login-card{width:100%;max-width:360px;display:flex;flex-direction:column;gap:var(--space-4);padding:var(--space-8);background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-md)}.login-brand{display:flex;align-items:center;gap:10px}.login-brand .sb-logo-mark{width:32px;height:32px;font-size:15px}.login-brand 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